1. Lodging a Complaint

• Complaints may be submitted in writing via e-mail to [email protected]. Please include your company name, the specific course or service, and the nature of the complaint. Be sure to include any relevant information, such as contracts, correspondence or course details.

2. Acknowledgment and Resolution

• Complaints are acknowledged within 5 business days.
• A proposed resolution will be presented within 15 calendar days unless the complexity of the complaint requires more time. In that case, you will receive an interim update with the progress of settlement.

3. Escalation

• If you are not satisfied with the proposed resolution, you may escalate the complaint to an outside arbitration or litigation board that specializes in business disputes in the medical and aesthetic fields. For example, this could be The Dispute Commission or another recognized industry organization. Both parties must agree to this procedure in advance.

4. Professionals and Liability

• This procedure does not affect the rights of the parties under the Civil Code and the Medical Treatment Agreement Act (WGBO), nor applicable B2B legislation. It remains important that both parties, both Revive Academy and its corporate clients, comply with relevant laws and regulations governing medical and aesthetic treatments and services.